Shipping & Delivery

Australia and New Zealand

All orders are shipped via Australia Post:

  • Standard: Estimated 2–6 business days.

  • Express: Estimated 1–3 business days.

International Shipping

Standard Shipping — $30 AUD
Estimated delivery: 6–12 business days

Express Shipping — $40 AUD
Estimated delivery: 3–7 business days

Duties and Taxes

International orders except the US — DAP (Delivered at Place)

Customers are responsible for any applicable duties, taxes, VAT, import charges and customs clearance fees. 

These charges are not collected at checkout or included in our product or shipping prices. They are determined by the destination’s customs authorities and may need to be paid to the carrier or relevant authority before delivery. Setaye does not cover these charges and cannot confirm the exact amount in advance.

US orders — DDP (Delivered Duty Paid)

Applicable import duties and taxes are covered by Setaye and included in the total paid at checkout. You should not be asked to pay additional import charges on delivery.

If you have any questions about US customs charges or receive a payment request, please contact contactus@setaye.com before paying so we can assist.

Order Processing

In-stock orders placed before 1:00 pm AEST on a business day are dispatched the same day. Orders placed after this time, on weekends or on public holidays are generally dispatched the next business day.

Pre-orders are dispatched within the timeframe stated on the product page.

You’ll receive a shipping confirmation email with tracking details once your order is dispatched. Please provide a valid email address and phone number at checkout to receive tracking updates, delivery notifications and collection reminders.

Delivery Issues

Once your parcel is collected by Australia Post, delivery is managed by Australia Post and its delivery partners. Carrier and customs delays may be outside our control, but we’re happy to assist with tracking enquiries and provide available shipping information.

If your parcel is lost, stolen, damaged or marked as delivered but has not arrived, please contact the carrier to lodge an investigation and notify contactus@setaye.com so we can assist.

Any available remedy will be assessed according to the circumstances and applicable consumer law.

Shipping Addresses

Please check that your shipping address is accurate and complete before placing your order.

Address changes may be possible before dispatch but cannot be guaranteed. Once shipped, we’re unable to amend the address or redirect your parcel. Customers may be responsible for costs resulting from an incorrect or incomplete address.

Nothing in this policy excludes or limits your rights under applicable consumer law.